Clean Master Laundry（自助洗衣服務）Self-Service Laundry Service—Privacy Policy

Effective Date: 2025/11/5

Clean Master Laundry（自助洗衣服務）This Privacy Policy applies to the self-service laundry App (the "App") provided by our company in Hong Kong. It explains how personal data is collected, used, stored, protected, and shared, and outlines users' privacy rights and choices.

Data types collected and purposes:

• Registration information (name, contact number) for account creation and authentication.
• Device and usage data (device model, OS, unique device identifiers, logs) for system operation and service improvement.
• Geolocation information (where applicable) for location-related features and pickup/drop-off guidance.
• Transaction and payment data (amount, transaction ID, timestamp) for billing and invoicing.
• Push and notification data (preferences, logs) for user communications.

Legal basis and data minimization: data is collected only to provide services and meet regulatory requirements; additional uses require explicit consent where applicable.

Basis for sharing and user options: sharing occurs as needed for transactions or authentication, with privacy preferences available where applicable (e.g., opt-out of certain sharing).

If cross-border transfers are necessary, they will be limited to essential purposes and safeguarded by appropriate measures such as data protection agreements or adequate protections in the receiving jurisdiction.

Storage location and security measures: Data stored in compliant server environments with access controls, encryption in transit and at rest, regular backups, and access auditing.

Retention and deletion: Retention periods set per purpose and regulatory requirements; upon expiry or no longer needed, data is securely deleted or anonymized.

This App does not target or knowingly collect data from minors; if applicable, parental consent and regulatory requirements will be followed.

Users have rights to access, rectify, delete, restrict processing, withdraw consent, and data portability. Exercised via the App settings, dedicated forms, or customer support channels.

If cookies, push notifications, or location tracking are used, provide consent options and allow users to manage preferences.

Updates will be communicated via in-app notifications and website announcements.

This policy applies to the App's contents; privacy practices of linked third-party services are subject to their own policies.